7 Year Home Warranty
Select Models Built Before April 1, 2012

Claim Procedures Years 2 thru 7

When the home is purchased, a warranty card should have been completed. If you have registered the warranty, then simply call 800-262-3555 and give the American Modern Home Service Company claim representative your name and address. If the card was not returned, claim representatives will need your home's serial number for identification purposes. Please have this available when you call.

Claim’s employees will ask for your personal information (name, address, phone number, etc.) and then find out which component needs repair/replacement to determine coverage eligibility.

If it is an appliance, we give you the option of using our National Service Company. If you accept, the claims representative will put you on hold, call our special National call center and set up the repair account with our National Service Company. You are connected directly with their agent to schedule the date/time of the service call.

If it is an HVAC, electrical or plumbing problem, we have several hundred contractors throughout the US who are preferred contractors. A National Service Company also handles certain water heaters & some heating/ac repairs in certain areas of the country.

When using contractors other than the National Service Company, we will give you the name and number of the local contractor and let you call the local contractor to check on availability. If the preferred contractor cannot come out, you are requested to locate your own contractor and have them come out.

We will ask you to have the contractor call us, fax us or email us the information pertaining to the problems you are having and the repairs needed. We negotiate pricing with the local contractor and ask them to bill us. If we can not negotiate appropriate pricing we will pay for the service call and locate another local contractor for the repair.